01 Oct 2024

31 Oct 2023

Cargo Polo support team

Experienced automotive professionals possess an intricate understanding of the multifaceted technical intricacies involved in the procurement and transportation of vehicles. This encompasses a spectrum of activities, from securing cars through auctions and handling financial transactions to orchestrating land and sea transport, overseeing documentation, and managing forwarding logistics. The list of technical responsibilities, inherent in the complete cycle of car transportation, is extensive. Failing to meet these demands promptly or making non-strategic choices presents substantial financial risks and time wastage for dealers. Furthermore, the landscape of logistics is subject to continual shifts, leading to frequent alterations in market conditions. The primary objective for those entering into a new vehicle acquisition is to navigate the process as efficiently as possible, amidst a backdrop of intricate technical challenges and logistical turbulence. This requires a meticulous consideration of four essential criteria: 1. Safeguarding the financial interests of the car dealer. 2. Prioritising cargo safety. 3. Ensuring swift and reliable transportation. 4. Adapting standard processes to meet the specific requirements of the dealer. This endeavor necessitates daily engagement, vigilant oversight, and expert consultation. In many instances, logistics companies entrust this responsibility to their sales managers. Nonetheless, recent years have demonstrated that maintaining process quality and sustaining ongoing communication with dealers requires a more substantial commitment of human resources than can be provided by a single manager. Hence, Cargo Polo has introduced a dedicated customer support team, a service system meticulously crafted based on years of industry experience. Upon initiation of a partnership with Cargo Polo, each dealer is assigned a dedicated support team, which addresses their technical queries comprehensively and offers insightful consultations. This team equips the dealer with the necessary tools to effectively manage the process. Response times typically range from one to three minutes. This service model offers several distinct advantages: - Complete transparency characterises the process, ensuring there are no hidden issues for the dealer. - A team armed with expertise and knowledge assists the dealer in making well-informed decisions in unique situations. - The dealer's valuable time is preserved, enhancing their overall work experience. The team's activities are structured into six principal modules: - Financial operations - Transport documentation - Auction platforms - Complex calculations - Export monitoring - Provision of additional services It is important to highlight that, in addition to the daily operational functions, the customer support team also assumes a role in expanding the dealer's domain expertise, a critical facet of their partnership. The absence of unanswered questions empowers the dealer with crucial information early in the relationship, enabling them to perceive the concept from both micro and macro perspectives. This dynamic approach plays a pivotal role in strengthening the dealer's position and shaping a profitable strategic vision.